Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you warrant that you meet these requirements.

1.2 Intellectual Property Rights

All content on mylandscolor.com, including text, graphics, logos, product designs (such as our “By Collection” and Jinny Blom ranges), and colour systems are Mylands Store’s exclusive property and protected by UK and international copyright laws. Unauthorised use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We take pride in accurately representing our:

• Specialist paints (including Marble Matt Emulsion)
• Wood finishes (French Polishes/Shellacs, Lacquer, Gel Stains)
• Colour systems (Colour Cards & Fan Decks, By Colour ranges)
• Application tools (Brushes and Rollers)
• Adhesives (CA Glue, Epoxy, Adhesive Tape)

While we strive for colour accuracy, screen displays may vary. For precise colour matching, please consult our physical Colour Cards.

2.2 Product Availability

Some collections (e.g., Jinny Blom, Darker Shades) may have limited availability. We reserve the right to discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Orders constitute an offer to purchase. Acceptance occurs when we dispatch your items. We may refuse orders at our discretion, including for:

• Quantity limitations
• Pricing errors
• Suspected fraudulent activity

3.2 Pricing and Payment

All prices are in GBP. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due immediately upon order confirmation. For declined payments, we reserve the right to cancel your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Limitations

We currently cannot ship to:

• Most Asian regions
• Remote areas

Customers are responsible for any import duties or taxes in their country.

5. Returns and Refunds

5.1 Return Policy

We accept returns of unused items in original condition within 15 days of delivery. Non-returnable items include:

• Opened paint cans (all finishes including Marble Matt Emulsion)
• Used brushes/rollers
• Opened adhesives (CA Glue, Epoxy, etc.)
• Used colour cards/fan decks

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with:
   • Subject: “Return/Exchange Request – Order #[Number]”
   • Product details and return reason
   • Your preferred resolution
2. Await return authorization (2 business days)
3. Ship items to: Mylands Store Returns, 69 Newcastle Rd, Stoke-on-Trent, GB CH4P 4IU

5.3 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable.

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Maintain confidentiality of login details
• Promptly notify us of unauthorized access

6.2 Proper Product Use

Our products are intended for professional and knowledgeable DIY use. You agree to:

• Follow all product instructions and safety guidelines
• Use appropriate protective equipment
• Ensure proper ventilation when using finishes and adhesives

7. Liability Limitations

Mylands Store’s liability is limited to the purchase price of the product. We are not liable for:

• Consequential damages from product use
• Incorrect colour selection
• Delivery delays beyond our control
• Improper application of products

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.2 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms, contact:

Mylands Store
69 Newcastle Rd
Stoke-on-Trent, GB CH4P 4IU
Email: [email protected]