At Mylands Store, we take pride in delivering premium paints, wood finishes, and decorative supplies to professional decorators, design specialists, and discerning DIY enthusiasts worldwide. While we strive for perfection in every order, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

You may return most unused items in their original condition within 15 days of delivery for a full refund or exchange. Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Items must be in resalable condition with original packaging

Non-Returnable Items

Due to the nature of these specialty products, the following cannot be returned:

  • Opened paint cans (including Marble Matt Emulsion and other finishes)
  • Used brushes and rollers
  • Opened adhesives (CA Glue, Epoxy, and other bonding products)
  • Colour cards & fan decks that show signs of use

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information in your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Mylands Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify product)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address
  • Special instructions if applicable

Step 3: Ship Your Return

Please package items securely to prevent damage during transit. We recommend using a trackable shipping service and retaining your proof of postage. Ship to:

Mylands Store Returns
69 Newcastle Rd
Stoke-on-Trent, GB CH4P 4IU

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive the original
  • No additional shipping charges for standard exchanges
  • For upgrades or different products, we’ll provide a price adjustment invoice

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return label if needed
  • Priority processing for replacements

Our Commitment to Quality

As British craftsmen since 1884, we stand behind every product we create. Should you have any concerns about your Mylands purchase, our knowledgeable team is here to ensure your complete satisfaction with our premium paints, wood finishes, and decorative supplies.

For any questions about our returns policy, please contact us at [email protected].