Welcome to the Mylands FAQ page. Since 1884, we’ve been serving discerning creators with premium paints, wood finishes, and decorative supplies. Below you’ll find answers to common questions about our products, ordering process, and delivery services.

Product Questions

What types of products does Mylands specialise in?
We offer premium paints, wood finishes, and decorative supplies including French polishes, marble matt emulsions, adhesives, stains, and specialised tools. Our products are organised by collection, colour, and finish to help you find exactly what you need for your creative project.
How do I choose the right colour for my project?
We offer colour cards and fan decks to help you visualise our premium shades. Our products are categorised by colour family (Blues, Greens, Greys, Neutrals) and finish, with darker shades available for those seeking deeper tones.
Are Mylands products suitable for professional use?
Absolutely. Our French polishes, lacquers, epoxy adhesives, and gel stains are trusted by professional decorators and woodworkers worldwide. The Jinny Blom collection offers specially curated options for design professionals.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favourites, and expedite future purchases.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so timely communication is essential.

Shipping & Delivery

What are Mylands’ shipping options?
We offer two services:
– Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: On orders over £50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes, we serve customers worldwide (excluding some Asian and remote regions). All international packages are carefully prepared in our London workshop with specialist materials securely packaged.
Will I need to pay customs fees?
Some destinations may require additional customs documentation or fees, which are the responsibility of the recipient. We recommend checking your local regulations.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships from our workshop.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt if any item doesn’t meet your expectations. Please contact our customer service team to initiate a return.
What if my products arrive damaged?
While we take great care in packaging, if items arrive damaged, please contact us immediately at [email protected] with photos of the damage and packaging for prompt resolution.
Can I exchange a product for a different colour or finish?
Yes, exchanges are possible within the 15-day return window. Please note that return shipping costs are the customer’s responsibility, and the new product will be shipped at standard rates.

Professional Services

Do you offer special services for professional decorators?
We recommend professionals plan material orders in advance and use Standard Shipping for reliable delivery. For large projects or custom requirements, please contact us directly to discuss solutions.
Can I request colour matching services?
While we offer an extensive range of curated colours, custom matching services may be available – please contact our London workshop to discuss your specific needs.

For questions not covered here, our customer service team is always happy to help at [email protected]. Every Mylands product tells a story of British craftsmanship – we’re here to ensure that story continues beautifully in your creative space.